Noticeboard

IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

INFORMATION ABOUT COVID

SYMPTOM CHECKER?

HOW DO I GET TESTED?

CLICK HERE  https://www.publichealth.hscni.net/

*******IMPORTANT INFORMATION*******

COVID VACCINATION PLANS 02.12.2020

COVID vaccinations have been approved by the regulator MHRA. We await plans from the Dept of Health on the administration of vaccines and target groups, we will keep you informed through the website regarding plans for vaccination please do not ring the Practice for this information. Thank you for your patience.

in the meantime if you have not had your FLU VACCINATION please contact us

FLU VACCINATION CLINICS 20.11.2020

PLEASE RING THE PRACTICE IN THE AFTERNOON TO BOOK YOUR APPOINTMENT

WE WILL BE RUNNING FULL CLINICS ON TUESDAYS, WEDNESDAYS AND THURSDAYS UNTIL ALL OUR TARGET GROUP PATIENTS HAVE BEEN VACCINATED

PLEASE TAKE NOTE OF THE DATE AND TIME OF YOUR APPOINTMENT, ATTEND AT THE APPOINTMENT TIME NOT EARLY

PLEASE ATTEND FOR YOUR FLU VACCINE APPOINTMENT USING THE BACK DOOR OF THE HEALTH CENTRE NOT THE FRONT DOOR.

A MEMBER OF STAFF WILL MEET YOU AT THE BACK DOOR AND IN LINE WITH COVID RISK ASSESSMENT WE REQUEST THAT THE FOLLOWING IS ADHERED TO.

  •  HAVE YOUR TEMPERATURE CHECKED

  •  WEAR A FACEMASK (MANDATORY IN A HEALTH   FACILITY)

  • SANITISE

  •  SOCIALLY DISTANCE

  •  FOLLOW INSTRUCTIONS AND DIRECTIONS FROM OUR PRACTICE STAFF

CASTLE PRACTICE IS A LARGE PRACTICE AND WE HAVE A LARGE TAGRET GROUP OF PATIENTS TO BE VACCINATED.

THE PAUSING OF THE FLU CAMPAIGN WAS A PROBLEM NOT OF OUR MAKING BUT DUE TO A CENTRAL SUPPLY ISSUE. WE ARE NOW ASSURED THERE IS ENOUGH VACCINE.

WE PLAN TO MAKE THIS CATCHUP AS EASY AS POSSIBLE AND HAVE EXTRA RESOURCES IN PLACE TO FACILITATE THESE APPOINTMENTS AS QUICKLY AS WE CAN.

  • Do not attend if you have any COVID symptoms.

WE THANK YOU FOR YOUR PATIENCE.

 

MINOR AILMENTS SCHEME

The Community Pharmacy MINOR AILMENTS SCHEME is now available. You can request medication and advice from your pharmacy for the conditions listed in the attachment: Minor Ailments List

 


CONTACTING US

DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY

OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN

PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER

ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE

07851 962 861

07851 962 863

07851 962 964

07851 963 536

PLEASE READ AND FOLLOW ALL OF THE BELOW ADVICE RE COVID-19 BEFORE RINGING THE SURGERY


 

An update on our current services

 

Please be aware it will not be possible for us to return to normal patient services until further guidance has been issued by the PHA and Government departments however in the meantime we are trying to facilitate your requests as best we can within the current social distancing guidelines

 

Face coverings must be worn in the Health Centre

Due to supply issues we are unable to provide these for patients.

Please click here for further information in relation to face coverings. https://www.nidirect.gov.uk/articles/coronavirus-covid-19-face-coverings

   

PLEASE CONTINUE TO SEEK ADVICE REGARDING MEDICAL PROBLEMS – Your call will be “Triaged” by a GP or Nurse Practitioner and where possible we will try to help you remotely, by telephone, video call or if necessary, only by GP arrangement, by asking you to come to the Health Centre at a specific time.

 

AN ARRANGED APPOINTMENT – Should this happen and the GP asks you to attend the Health Centre:-

  • The GP or Nurse arranging the appointment will ask you to remain in your car in the Health Centre Car Park, at the time of the allocated appointment. 

  • The GP or Nurse will then ring you when they are free to see you and ask you to proceed to the front entrance of the building.

    • Please do not leave the car or approach the building before receiving this call.

  • We will then screen all patients  entering the building by asking questions in relation to Coronavirus and we will ask  to take your temperature  with an infrared "No Touch" thermometer  prior to entering the waiting room.

  • Please understand this is a small way  of ensuring  that you can be  seen safely  by a clinician  and you're helping  us to keep the area free from the spread of Coronavirus. 

  • Your clinician will be wearing PPE for all face to face consultations.

  • We would respectfully request that all patients attending the Health Centre for consultations with any clinician wear a facemask.

    ORDER PRESCRIPTIONS – ONLINE, TELEPHONE or BY PHARMACY - please remember to nominate a pharmacy when you order - you will not be able to collect prescriptions at reception.

 

COVID SYMPTOMS - Patients’ with COVID symptoms should contact NHS 111 in the first instance and isolate at home where advised to do so. Other patients will be asked to contact their GP Practices for clinical management and this may result in a referral by your GP to the local COVID Centre.   Patients can also contact NHS 119 directly to arrange a COVID Test if necessary.

 

REFERRAL TO A COVID CENTRE - follow this link or information regarding visiting a COVID centre

Visiting a COVID Centre

 

SELF ISOLATING - We will not be issuing sick lines – employers are aware of this. If you need to self-isolate PLEASE DO NOT phone the practice requesting a sick line.  You should visit this website where you can obtain an Isolation Note 

 

MENTAL HEALTH AND WELL BEING DURING THIS TIME

  • Northern Emotional Wellbeing Service LINKS counselling service - If you are feeling anxious, low in mood or suffering from mild to moderate mental health difficulties, we're here to help.  To set up an appointment for telephone or video counselling, complete our on-line referral form at:  Links Counselling Service  or give us a call on 028 38 342 825. 

  • You do not have to speak with your GP to arrange this.

  • The Minding Your Head website contains information to help you look after your own mental health and to support others. It contains a directory of mental health services in Northern Ireland, as well as links to online support such as the HSC Apps Library, which provides a range of safe and approved apps for you to download for support with issues such as stress and sleep management.

  • Free online Stress Control classes are also available for everyone. Each session repeats four times to enable ease of access, with the latest block of classes starting on 8 June 2020. For further information visit:

  • Minding Your Head

  • If you are concerned about your mental health and would like to speak to someone, you can talk to your GP, or if you are in distress or despair, you can call Lifeline on 0808 808 8000 where you can speak to a trained counsellor. This service is available 24/7 and is free from all NI landlines and mobiles.

  • FREE ONLINE STRESS CONTROL COURSE  - please see the link to the next stress control online course  6,000 people attended the first online run with great feedback from attendees.  Anyone can register for the course for free at NI Stress Control

 

HOSPITAL APPOINTMENTS

Your GP cannot effect change in relation to waiting times for appointments, x-rays, reviews. We understand this can be worrying and frustrating but you will be contacted by Hospital appointments when things change in this regard.

 

PATIENT TESTING – To improve surveillance of COVID we advise all patients with symptoms to request a test. Tests can be arranged - click on NHS - Ask for a Coronavirus Test. There is further information on PHA website.  Patients can also ring 119 directly to arrange a coronavirus test.

 

CARER ID CARDS – New ID cards will be issued to registered Carers and will be issued by Trusts over the next two weeks. These can be used by carers for priority access to supermarkets. More information is available for carers regarding the carers co-ordinators and issuing of cards at this link Carer ID Cards

 

TEST TRACE PROTECT

Throughout the pandemic, your support in following public health guidelines has been vital in reducing the spread of coronavirus. By doing so, you have saved lives. As ‘lockdown’ restrictions are eased, we face the risk of a second wave of infection. We can all help minimise that risk by continuing to support public health measures to control the spread, such as testing and contact tracing.

 

The Public Health Agency will launch a new public information campaign TEST TRACE PROTECT on Monday 6th July 2020. The campaign aims to raise awareness of the symptoms of Coronavirus and encourage individuals who are symptomatic to follow the appropriate steps including:

  • Booking a test quickly

  • Helping with contact tracing

  • Self-isolating when advised

CASTLE PRACTICE STAFF CAPACITY

In line with social distancing rules we must work within appropriate sized teams across the opening times of the Practice and unfortunately this reduces our staff capacity to deal with your requests – we ask for your patience and understanding.

 

The Doctors, Nurses and Admin staff appreciate your support and thank you for your kind actions and the grateful words of encouragement we have received during this time.

Samantha Bailey

Practice Manager

 


SocDist

COVID-19 - Stay at Home Guidance - Link

 


Please click here for information regarding our future planned closure dates and out of hours access


(Site updated 02/12/2020)
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