Noticeboard

IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

Contact Details

We do our best to provide a quick and responsive service to patients calling the Practice.  We open as many lines as possible and use all available staff within our resources, particularly at peak times.

Each week we receive around 2,500-3,000 calls through appointments and prescription lines, with the highest demand on Mondays, Fridays and following Public/Bank Holidays.  The telephone lines are less busy after 10:30 am, and you should get a quicker reponse.

Our phones are busy as soon as they are opened daily. 

As patients, you could help us to improve access via telephone by...

  • Not using the Emergency Line unless you have a Medical Emergency
  • Calling at less busy times
  • Using alternative methods of contact (ie online)
  • Choosing the correct option once through...
    • (1) - Appointments - 8.30 am - 10:45 am
    • (2) - Medical Emergencies and House Calls
    • (3) - Prescriptions - 9:30am-11:30am and 2:00pm-3.30pm
    • (4) - Results - 1:30pm-3:30pm
    • (5) - General Enquries 8.30 am - 12:30 am and 1.30 pm - 3.30 pm
    • (6) - Flu Appointments or Queries - 1:30 pm - 5:30 pm
    • (7) - Email - admin.z00390@gp.hscni.net - PLEASE DO NOT SEND AN EMAIL FOR ANY URGENT OR EMERGENCY MEDICAL CARE

 

Address book Address

The Health Centre
Taylors Avenue
Carrickfergus
BT38 7HU

Telephone Numbers Telephone Numbers

Telephone:
028 9331 5805
Emergencies:
028 9331 5804
Prescriptions:
028 9331 5802
Out of Hours:
028 2566 3500
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

 
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