Senior Patient Services Advisors
Patient Services Advisors (PSAs)
Leona; Paula; Luke; Kirstie; Jacqui; Kirsty; Sean; Lauren; Robyn; Sian; Hannah
Patient Services Advisors (PSAs) provide an important link for patients with the practice and are your initial contact point for general enquiries.
They can provide basic information on services and results and direct you to the right person depending on your health issue or query. PSAs make the most of the patient appointments with the GPs and nurses.
They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patients records and carrying out searches and practice audits.