Noticeboard

IMPORTANT PATIENT NOTICE


DUE TO THE HUGE NUMBER OF TELEPHONE QUERIES THE TELEPHONE LINES INTO THE HEALTH CENTRE ARE EXTREMELY BUSY


OUR LINES ARE NOT DOWN OR BROKEN - OUR STAFF ARE ANSWERING EVERY CALL THAT GETS THROUGH AS QUICKLY AS THEY POSSIBLY CAN


PLEASE USE OUR ONLINE SYSTEM TO ORDER PRESCRIPTIONS – MAKING SURE TO ADD YOUR CHOICE OF PHARMACY TO THE ORDER


ADDITIONAL CONTACT NUMBERS FOR CASTLE PRACTICE


07851 962 861


07851 962 863


07851 962 964


07851 963 536


PLEASE READ AND FOLLOW ALL OF THE ADVICE ON OUR HOME PAGE RE COVID-19 BEFORE RINGING THE SURGERY

Practice Management

Samantha Bailey - Practice Manager


The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Office Manager

Lisa Fulton

Senior Patient Services Advisors

Laura Wootton

Patient Services Advisors (PSAs)

Sharon; Leona; Hollie; Paula; Luke; Jordan; Kirstie; Jacqui; Kirsty; Rachel

Patient Services Advisors (PSAs) provide an important link for patients with the practice and are your initial contact point for general enquiries.

They can provide basic information on services and results and direct you to the right person depending on your health issue or query.  PSAs make the most of the patient appointments with the GPs and nurses.

They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patients records and carrying out searches and practice audits.

 
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