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Noticeboard

From the launch of our new website date we are asking patients to order their prescriptions on-line or to submit their request in writing.

 

The move away from receiving requests for prescriptions by telephone is common to most practices and is aimed at addressing two main concerns – access and patient safety.

 

With huge numbers of prescriptions requested each day – often patients with long lists of medications – it is not possible for our staff to meet the telephone demand quickly or efficiently.  This leads to frustration for patients.  There is also a greater risk of errors when there is pressure to meet the telephone demand.  Add this to the problem of giving and receiving information over the phone, when so many medications sound similar in name and variety of strength, and the potential for human error becomes self-evident.

 

By asking patients to order their prescriptions on-line or in writing, we greatly reduce the risk of error and improve access at the same time.  Patients will be able to submit their request at a time and place that is convenient to them and the medication requested will be clear for staff to read.  If you are reading this, then you are on our website and the next steps are straightforward.  Thank you for your co-operation.

 

IMPORTANT INFORMATION FOR PATIENTS – AUGUST 2016

 

ON WEDNESDAY 31ST AUGUST 2016 THE CASTLE PRACTICE WILL BE “GOING LIVE” WITH OUR NEW COMPUTER SYSTEM.

WE WILL BE PROVIDING AN EMERGENCY SERVICE ONLY FOR THE FIRST PART OF THE MORNING, AND A REDUCED ROUTINE SERVICE THE REMAINDER OF THE DAY.

THE FRONT DESK WILL NOT BE OPEN UNTIL 10:00 AM

THE MAIN TELEPHONE LINES WILL NOT BE OPEN UNTIL 10:00 AM

THE EMERGENCY LINE 028 9331 5804 WILL BE OPEN AS NORMAL

WE THANK YOU IN ADVANCE FOR YOUR

PATIENCE AND UNDERSTANDING DURING THIS TIME

 

DOCTOR, NURSE AND STAFF TRAINING

 

While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!

The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.

We will need your help! There are several ways in which you can help us make a smooth transition to the new system:-

 

APPOINTMENTS

There will be a reduced service for routine appointments in advance over this period.

This is so we can make the transition to our new appointments system with the minimum of disruption

PRESCRIPTIONS

Please ensure that you order your prescription in good time and when it is due.

This will help to make sure we don’t have a backlog

 

 

 

 

               

(Site updated 26/08/2016)
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