IMPORTANT INFORMATION FOR PATIENTS – AUGUST 2016
ON WEDNESDAY 31ST AUGUST 2016 THE CASTLE PRACTICE WILL BE “GOING LIVE” WITH OUR NEW COMPUTER SYSTEM.
WE WILL BE PROVIDING AN EMERGENCY SERVICE ONLY FOR THE FIRST PART OF THE MORNING, AND A REDUCED ROUTINE SERVICE THE REMAINDER OF THE DAY.
THE FRONT DESK WILL NOT BE OPEN UNTIL 10:00 AM
THE MAIN TELEPHONE LINES WILL NOT BE OPEN UNTIL 10:00 AM
THE EMERGENCY LINE 028 9331 5804 WILL BE OPEN AS NORMAL
WE THANK YOU IN ADVANCE FOR YOUR
PATIENCE AND UNDERSTANDING DURING THIS TIME
DOCTOR, NURSE AND STAFF TRAINING
While we have been training for some time in preparation for the change over, there will be a certain lack of familiarity which is likely to cause delays and disruption to our services. Please show some understanding of the stress our staff will be experiencing as we try to implement the new system, we will be doing our best!
The change will provide many long-term benefits for the Practice, with improvements in patient service and administrative procedures.
We will need your help! There are several ways in which you can help us make a smooth transition to the new system:-
There will be a reduced service for routine appointments in advance over this period.
This is so we can make the transition to our new appointments system with the minimum of disruption
Please ensure that you order your prescription in good time and when it is due.
This will help to make sure we don’t have a backlog
(Site updated 26/08/2016)