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Noticeboard

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

 

Appointments

Routine Appointments

June 2018 – please click here for current information regarding routine appointments

All routine appointments can be made by either calling in person at the reception desk or by telephoning the practice on 028 9331 5805. Consultations each weekday are available from 08:45 am until 12:15 pm and from 2:00 pm until 5:00 pm.

Please ensure that you make a separate appointment for each person and bear in mind that ROUTINE consultations are 10 minutes in duration.

We would point out that if you have booked a routine 10 minute appointment with the GP that this is in line with NHS recommendations so that we can offer the required amount of appointments, per patient, per annum, for our practice population.

Where possible we would ask all our patients to try and keep within this allotted time. The best way you can help us to do this is to bring one problem at a time. If you feel you need longer with your GP, please let the receptionist know when you are booking your appointment and they will try to arrange an additional date.

It is important for all patients to adhere to the 10 minute appointment time as it avoids other patients waiting longer than necessary to be called.  

On the Day Call Lists

We run a GP Telephone Consultation list and a Nurse Practitioner Telephone Consultation list daily from 8:30 am to 11:30 am and 2:00 pm to 4:00 pm.

If you have a problem which you feel cannot to wait, you will be asked to give our patient services advisors brief details and a contact number.

The information on the call list will be assessed by a clinician through a Triage system. You may be offered an appointment the same day, or you may be offered an appointment in the next few days, depending on the clinicians assessment.

Please do not call at the reception desk to access the call list as this may result in a long waiting time. Remain at home and telephone your request on 028 9331 5805. Our system will allow you to be dealt with promptly.

Telephone Consultations  

If you feel you need to pass some information on to your GP, please contact reception on 028 9331 5805 and a receptionist will happily pass the information on.

If you have received a message directly from your GP, and they have requested that you call them back, you should do so by calling 028 9331 5805 before 12:30 pm and leave up to date and accessible contact details for the GP to return the call. 

Due to afternoon pressures and busy surgeries, our GPs no longer allow calls to be added to their own telephone call lists after 12:30 pm.

 

 

 

 

 

 

 

 
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