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Noticeboard

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

Please note we are currently experiencing GP staff shortages

We have advertised for two new GPs and despite our best efforts to date have not been able to fill the two posts available.  We will continue to try to recruit GPs.

There is a shortage of Doctors who want to work in General Practice in Northern Ireland and there are many vacancies at present for GPs in Practices.  We hope when the Northern Ireland Executive is up and running again that this issue will be addressed.

This is happening in many Practices across the Province and GP service provision is suffering

You may have heard reports in the press of General Practices having to close in some areas of Northern Ireland due to having no Doctors to provide appointments.

Due to our shortage of GPs we have had to adjust our appointment availability to allow the GPs who are here to cope with Patient demand safely and this has had an impact on the provision of routine appointments.  We are working hard to improve access to our services.

Our reception staff are giving you advice on how best to use the system and are not acting as a block to appointments, when they ask you questions it is because they have been asked by the GP to get as much information from you regarding your problem, this will allow the Doctor to deal more efficiently and appropriately with your request

Please bear with us in this difficult period we are doing our best with the resources available to us at present and hope that we can increase the number of routine appointments asap.

 

Practice Charter

Practice Charter

Castle Practice aspires to provide a high quality service to all our patients.  In doing this we have set standards for the provision of patients services.  The Practice Charter is a statement of our standards. 

 

  • The Practice will provide a full range of medical services within the resources available between the hours of 8:30 am and 5:30 pm, Monday – Friday
  • We will endeavour to provide the highest standard of medical care to all patients promoting choice and delivering the broadest range of services possible, within our resources, to the local community
  • When attending the Practice all patients should be greeted promptly and courteously by reception staff and clinical staff alike
  • Access. Waiting times for a routine appointment will be kept as short as possible subject to the resources available to us.  Castle Practice is a group practice and all clinical staff have access to individual patient records. Patients requesting to see a specific doctor, routinely, may have to wait slightly longer.
  • Individual patient need is assessed and any patient needing to be seen, will be seen on the same day
  • Barring exceptional circumstances, patients should be seen within 20 minutes of their allotted appointment time.  Should this not be the case patients will be informed by reception staff of the delay.
  • All staff will maintain complete confidentiality when dealing with patients.
  • All repeat prescriptions should be available within 48 hours of ordering.  All urgent prescriptions within 24 hours, or as assessed by patient need.
  • The Practice promotes and maintains an accessible complaints procedure to which all patients have access. 
  • We will regularly, both formally and informally, consult and involve our patients with respect to the services provided by Castle Practice

 

These are our standards.  Please let us know if we fail to achieve these standards by contacting us on-line, or by telephone.

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